What does online dispute resolution (ODR) utilize for resolving disputes?

Online dispute resolution (ODR) specifically utilizes internet-based services to facilitate the resolution of disputes. This modern approach leverages technology to allow parties to engage in negotiation, mediation, or arbitration without needing to meet physically. ODR often includes various online tools such as video conferencing, digital document submission, and communication platforms that streamline the process and make it more accessible, especially for those who may have difficulty attending in-person meetings.

The other options, such as face-to-face meetings, telephonic discussions, and in-person mediations, do not accurately describe ODR, as these methods require physical presence or direct voice communication and do not take full advantage of the online resources available for dispute resolution. Thus, the emphasis on internet-based services highlights the innovative aspect of ODR, making it a distinct choice for resolving disputes efficiently in a digital age.